General Terms and Conditions of Use

The services included in ePokratis MedAiConnect are as follows:

• Teleconsultation or Online Chat: ePokratis MedAiConnect offers a secure platform for interaction with healthcare professionals contracted with TMA, as described in the Privacy Policy. Through this service, the user can schedule appointments for teleconsultations, conduct video calls with selected healthcare professionals, and receive medical advice after paying the agreed fee.
• Vital Signs Measurement: The user can automatically obtain vital signs through the ePokratis MedAiConnect application and its compatible Bluetooth medical devices (e.g., blood pressure monitor, oximeter, thermometer, scale, electrocardiograph, multi-parameter device) or via the mobile phone’s camera using AI (artificial intelligence) without the use of medical devices (heart rate, respiration, oximetry, blood pressure, stress levels). AI-based measurements are not saved within the Application and are provided solely for informational purposes to the user.  
• Manual Data Entry of Measurements / Diagnostic Tests: The user can manually enter measurement values obtained using another medical device that is not compatible with the Application, as well as upload medical test results or files in digital format. All the above measurements, excluding AI-based assessments, are displayed in graphs accessible to the user through the Application.

• Emergency Assistance Request: By enabling the relevant setting on their mobile device, users can share their location with TMA’s coordination center to request emergency assistance.
• Device, Doctor Session, Subscription Purchases, and Redemption Unit Data: Users can purchase compatible medical devices and doctor sessions through TMA’s online store, as well as acquire redemption units for AI measurement sessions, as previously described. Additionally, subscription purchases are available via in-app purchases.

Intended Use of ePokratis MedAiConnect: ePokratis MedAiConnect was created to facilitate telemedicine services, allowing healthcare professionals contracted with TMA to assess the user’s health status. This application does not provide a diagnosis or treatment but serves as a secure platform for communication and information exchange between users and healthcare professionals.

Intended Users of ePokratis MedAiConnect: ePokratis MedAiConnect is intended for individuals seeking health services for themselves or others, such as caregivers or family members, who wish to obtain these services in a more immediate and convenient manner through telemedicine. This platform enables faster access to healthcare professionals and facilitates efficient communication for health-related needs.

Notes: The services offered by ePokratis MedAiConnect are intended exclusively to provide a secure system for storing medical information and facilitating telecommunication services between users and healthcare professionals. Any content or information provided through the Application cannot replace the proper interpretation, diagnosis, and judgment of a doctor, nor does it eliminate the need for specialized medical advice regarding a specific case. Users experiencing a medical emergency should immediately contact their doctor or call 112 (or the corresponding emergency number for their location).

Under no circumstances does ePokratis MedAiConnect provide diagnoses, or recommend the prescription, cancellation, or modification of any medical treatment to users.

The Application connects and interacts with a web application, part of the ePokratis MedAiConnect ecosystem, to enable healthcare professionals/providers to offer telemedicine services to the Application's users.

All data provided by the user through the Application must be truthful. The user guarantees the validity of all data, medical and non-medical, that they enter into the Application.

The user must provide data relevant to them, avoiding infringement on third-party rights, particularly intellectual property, industrial property, or image rights. In case of non-compliance, the user will be liable to third parties for any resulting damages, while TMA assumes no responsibility for related damages.

The user must adhere to applicable laws and respect the rights of third parties when using the Application’s content and services. The user also agrees to use the Application per these General Terms of Use, good industry practices, and public order.

Indicatively and not restrictively, the user is prohibited from:

• Providing false, defamatory, harmful, or slanderous information or information that affects the honor, reputation, and prestige of others.
• Blocking, replacing, modifying, or copying the Application content.
• Performing actions that could harm the Application’s infrastructure functionality.
• Using any materials or information contained in the Application for illegal purposes or purposes expressly prohibited in these General Terms of Use or purposes contrary to TMA’s rights and interests, its users, and/or third parties. The user is liable in cases of non-compliance with these General Terms of Use or any conduct that harms, disables, overloads, degrades, or obstructs the normal use of the Application.

TMA may deny or withdraw access to the Application to any user who does not comply with these General Terms of Use, without prior notice. The non-compliant user will be liable for any resulting damages.

The user must inform TMA of any system malfunction so that necessary actions can be taken to rectify it.

For the best experience when using Bluetooth-connected devices with the ePokratis MedAiConnect app, it is recommended to follow these technical requirements:

1. Bluetooth Version Compatibility: Digital devices should use the same Bluetooth version as the mobile device to avoid compatibility issues or reduced connection speeds due to version differences.
2. Device Hardware Quality: The Bluetooth module of the digital device should be high-quality and optimized for quick pairing, minimizing delays in the connection process.
3. Battery Level/Settings Requirements: To ensure a stable and immediate Bluetooth connection, the digital device’s battery level should be above 30 percent. Additionally, the mobile device should not be in power-saving mode while obtaining AI measurements.
4. Device Interference: The presence of other nearby Bluetooth or wireless devices may cause interference and delays in connection. It is recommended to disable other nearby Bluetooth devices to reduce interference.
5. Signal Interference: Bluetooth operates in the 2.4 GHz frequency band, which is also used by other devices (e.g., Wi-Fi routers, microwaves, wireless peripherals). Interference from these devices may delay connection times. Connecting is recommended in areas with less wireless traffic.
6. Crowded Bluetooth Environments: In environments with many Bluetooth devices (e.g., busy areas), the mobile device may experience delays in recognizing and connecting to the digital device’s Bluetooth.
7. Multiple Simultaneous Bluetooth Connections: Multiple active Bluetooth connections (e.g., headphones, wearable devices, or other smart devices) may slow the connection process for new devices, as the mobile device needs to manage each different connection simultaneously.
8. Distance and Signal Strength: For a stable connection, the digital device should be placed close to the mobile device. Connection may delay or weaken when devices are far apart.
9. Background Processes: Running multiple apps or processes in the mobile device’s background may hinder Bluetooth detection and connection. For optimal performance, reduce background processes during setup.
10. Software Updates: Regularly check for updates for both the digital device and the mobile device, as updates often improve connectivity and speed.
11. Device Settings: Ensure the digital device is in pairing mode. Adjust connection settings (e.g., pairing prompts or security options) as needed for smooth connection. If issues persist, restart both devices to clear any temporary issues with the Bluetooth stack or connection cache.

To ensure optimal accuracy for AI measurements, please follow the instructions below:

1. Device Setup

• Ensure the mobile device’s battery level is at least 30 percent and disable power-saving mode.
• Check that the camera lenses are clean and free from scratches or obstructions.
• Place the device on a stable base approximately 30 cm (about 12 inches) away from your face.
• Align the device so that the front camera is at eye level and parallel to your face, ensuring a clear and stable image.
• Use a stable base to prevent any movement or shaking of the device during measurement.

2. Face Positioning

• Sit still and avoid movements during the measurement.
• Keep your feet flat on the floor and do not cross your legs.
• Ensure that your face is not obscured by hair or accessories, such as hats, sunglasses, or masks.
• Avoid talking or making significant facial expressions and remain focused on the screen until the measurement is complete.

3. Environmental Conditions

• Ensure even lighting on your face and avoid environments with multiple or conflicting light sources.
• For best results, position yourself with a single light source directed toward your face. Choose a location where no direct light shines on the camera, such as sitting near a wall.
• Avoid direct sunlight exposure on the camera.
• Make sure the background remains stable and avoid reflective surfaces or objects (e.g., mirrors, glass, or shiny objects) in the area.
• Maintain an adequate level of lighting. Prefer a cool light source (above 4500K) and avoid monochromatic lighting.

The intellectual property rights of ePokratis MedAiConnect and the various elements contained in the Application, including, without limitation, written information, graphic design, designs, image and audio files, photographic designs, recordings, and, in general, any material accessible from the Application, are the intellectual property of TMA, who own these rights and have duly authorized their inclusion in the Application.

TMA has the exclusive right to exercise these intellectual property rights in any form, particularly the rights of reproduction, distribution, public communication, and transformation.

Any reproduction, transmission, adaptation, translation, modification, public communication, or any other operation related to the entirety or part of the content of the Application, in any form or by any means, electronic, mechanical, or other, is strictly prohibited without prior written authorization from TMA. Any violation of these rights may lead to corresponding civil or criminal proceedings, either judicially or extrajudicially.

Under no circumstances is ePokratis MedAiConnect intended for use by healthcare professionals to provide medical services to individual patients without a corresponding service agreement between the parties involved. Users of ePokratis MedAiConnect may only make private and personal use of the content of the Application. Any commercial or unlawful use of ePokratis MedAiConnect or any of its elements is strictly prohibited.

Users are not allowed to create hyperlinks or online connections to the Application from any internet-accessible platform without obtaining prior written consent from TMA.

These General Terms of Use are governed by Greek law. For any dispute arising from the contract or due to it, the Courts of Athens shall have exclusive jurisdiction.