General Terms and Conditions of Use

Before using ePokratis MedAiConnect, all users must read these General Terms of Use, which are considered automatically accepted upon using the Application.

A basic requirement of the above is that all users must be of legal age and have full legal capacity.

Accessing and browsing the Application by a user implies full, explicit, and unconditional acceptance of these General Terms of Use.

Anyone who does not accept these General Terms of Use must refrain from using the Application and/or the services of ePokratis MedAiConnect.

The services included in ePokratis MedAiConnect are as follows:

• Teleconsultation: ePokratis MedAiConnect offers a secure platform for interaction with healthcare professionals. Through this service, the user can schedule appointments for teleconsultations with healthcare professionals, conduct video calls with selected healthcare professionals, and receive medical advice after paying the agreed fee.
• Vital Signs Measurement: The user can automatically obtain vital signs through the ePokratis MedAiConnect application and compatible Bluetooth medical devices (e.g., blood pressure monitor, oximeter, thermometer, scale, ECG, multi-parameter device) or via the phone’s camera using Ai(artificial intelligence) without the use of medical devices (heart rate, respiration, oxygen saturation, blood pressure, stress levels). Only the medical devices’ measurements will be evaluated by the healthcare professional.
• Manual Data Entry of Measurements / Diagnostic Tests: Users may manually enter measurement values obtained from any other applicable medical devices and upload medical test results or files in digital format.

All measurements are displayed in charts that the user can access through the Application.

• Emergency Assistance Request: Through a relevant setting on the mobile device, users can send their location to the TMA’s coordination center to request Emergency assistance.
• Device and Token Purchase: Users can buy compatible Bluetooth medical devices and medical consultation sessions from TMA’s online store.  Individual access tokens to be used for Ai sessions or subscriptions are available via in-app purchases.

Intended Use of ePokratis MedAiConnect: ePokratis MedAiConnect was created to provide telemedicine services, resulting in quicker assessment of the user’s health status.

Intended Users of ePokratis MedAiConnect: ePokratis MedAiConnect is intended for anyone seeking health services for themselves or another, such as caregivers or family members.

Notes: The services offered by ePokratis MedAiConnect are solely for providing medical information to users. Any content or information provided cannot replace a doctor's accurate interpretation, diagnosis, and judgment or the need for specialized medical advice for a specific case. If a user suspects they have a medical emergency, they should immediately contact their doctor or dial 112 (or the appropriate emergency number for their location).

ePokratis MedAiConnect does not diagnose users, prescribe, cancel, or modify any medical treatment.

The Application connects and interacts with a web application, part of the ePokratis MedAiConnect ecosystem, to enable healthcare providers to offer telemedicine services to users of the Application.

During the use of the Application, personal data as outlined in paragraph 2 of the PRIVACY POLICY is collected. Personal data is collected and stored exclusively for the purposes specified in paragraph 3 of the PRIVACY POLICY.

The user is responsible for the information entered in the Application and acknowledges that failing to provide certain information or providing incorrect information may lead to improper services from the healthcare professional.

All data provided by the user through the Application must be truthful. The user guarantees the validity of all shared manually entered medical and non-medical data.

The user must provide data relevant to them, avoiding infringement on third-party rights, particularly intellectual property, industrial property, or image rights. In case of non-compliance, the user will be liable to third parties for any resulting damages, while TMA assumes no responsibility for related damages.

The user must adhere to applicable laws and respect the rights of third parties when using the Application’s content and services. The user also agrees to use the Application per these General Terms of Use, good industry practices, and public order.

Examples of prohibited user behavior include:

• Providing false, defamatory, harmful, or slanderous information or information that affects the honor, reputation, and prestige of others.
• Blocking, replacing, modifying, or copying the Application content.
• Performing actions that could harm the Application’s infrastructure functionality.
• Using any materials or information contained in the Application for illegal purposes or purposes expressly prohibited in these General Terms of Use or purposes contrary to TMA’s rights and interests, its users, and/or third parties. The user is liable in cases of non-compliance with these General Terms of Use or any conduct that harms, disables, overloads, degrades, or obstructs the normal use of the Application.

TMA may deny or withdraw access to the Application to any user who does not comply with these General Terms of Use, without prior notice. The non-compliant user will be liable for any resulting damages.

The user must inform TMA of any system malfunction so that necessary actions can be taken to rectify it.

TMA ensures the proper functioning of the ePokratis MedAiConnect system and backs up the user’s data and files.

TMA provides unlimited storage for file uploads (medical tests and personal medical files) to each user, conditional upon subscription purchase.

TMA offers operational support from 9:00 a.m. to 5:00 p.m. Greek time for inquiries regarding the Application. This service is provided in Greek and English.

TMA also offers technical support from 9:00 a.m. to 5:00 p.m. Greek time for password recovery and system malfunctions.

Contact numbers for technical and operational support are +30 211 1165330-2.

TMA is not responsible for the quality of the medical services provided, nor for damages of any kind resulting from the lack of truthfulness, accuracy, completeness, or/and timeliness of data provided by the user.

TMA is not liable for any damages that may arise from interference, omissions, interruptions, malware, malfunctions, and/or disconnections in the operational functioning of this electronic system, the user’s mobile phone or devices, or medical equipment, for reasons beyond TMA’s control, which may hinder or delay the provision of services or navigation within the Application. TMA is also not responsible for delays or obstacles in usage caused by deficiencies or overload of the Internet or other electronic systems, or for the inability to provide the service or denial of access due to reasons not attributable to TMA, including actions by users, third parties, or circumstances of force majeure. TMA does not control users’ use of ePokratis MedAiConnect.

TMA is not responsible for damages of any kind that may result from the availability and technical continuity of the Application’s operation. In any case, TMA will take all necessary actions to restore its services in the event of a technical issue.

All users of the Application agree to hold TMA harmless from any claims arising from issues resulting from the causes described in this section.

Upon the user’s exit from the Application, TMA’s terms and policies no longer apply.

For the best experience when using Bluetooth-connected devices with the ePokratis MedAiConnect apps for Android and iOS, it is recommended to follow these technical requirements:

1. Bluetooth Version Compatibility: Digital devices should use the same Bluetooth version as the mobile device to avoid compatibility issues or reduced connection speeds due to version differences.
2. Device Hardware Quality: The Bluetooth module of the digital device should be high-quality and optimized for quick pairing, minimizing delays in the connection process.
3. Battery Level/Settings Requirements: To ensure a stable and immediate Bluetooth connection, the digital device’s battery level should be above 30 percent. Additionally, the mobile device should not be in power-saving mode while obtaining Ai measurements.
4. Device Interference: The presence of other nearby Bluetooth or wireless devices may cause interference and delays in connection. It is recommended to disable other nearby Bluetooth devices to reduce interference.
5. Signal Interference: Bluetooth operates in the 2.4 GHz frequency band, which is also used by other devices (e.g., Wi-Fi routers, microwaves, wireless peripherals). Interference from these devices may delay connection times. Connecting is recommended in areas with less wireless traffic.
6. Crowded Bluetooth Environments: In environments with many Bluetooth devices (e.g., busy areas), the mobile device may experience delays in recognizing and connecting to the digital device’s Bluetooth.
7. Multiple Simultaneous Bluetooth Connections: Multiple active Bluetooth connections (e.g., headphones, wearable devices, or other smart devices) may slow the connection process for new devices, as the mobile device needs to manage each different connection simultaneously.
8. Distance and Signal Strength: For a stable connection, the digital device should be placed close to the mobile device. Connection may delay or weaken when devices are far apart.
9. Background Processes: Running multiple apps or processes in the mobile device’s background may hinder Bluetooth detection and connection. For optimal performance, reduce background processes during setup.
10. Software Updates: Regularly check for updates for both the digital device and the mobile device, as updates often improve connectivity and speed.
11. Device Settings: Ensure the digital device is in pairing mode. Adjust connection settings (e.g., pairing prompts or security options) as needed for smooth connection. If issues persist, restart both devices to clear any temporary issues with the Bluetooth stack or connection cache.

To ensure optimal accuracy for Ai measurements, please follow the instructions below:

1. Device Setup
   • Ensure the mobile device’s battery level is at least 30 percent and disable power-saving mode.
   • Check that the camera lenses are clean and free from scratches or obstructions.
   • Place the device on a stable base approximately 30 cm (about 12 inches) away from your face.
   • Align the device so that the front camera is at eye level and parallel to your face, ensuring a clear and stable image.
   • Use a stable base to prevent any movement or shaking of the device during measurement.
2. Face Positioning
   • Sit still and avoid movements during the measurement.
   • Keep your feet flat on the floor and do not cross your legs.
   • Ensure that your face is not obscured by hair or accessories, such as hats, sunglasses, or masks.
   • Avoid talking or making significant facial expressions, and remain focused on the screen until the measurement is complete.
3. Environmental Conditions
   • Ensure even lighting on your face and avoid environments with multiple or conflicting light sources.
   • For best results, position yourself with a single light source directed toward your face. Choose a location where no direct light shines on the camera, such as sitting near a wall.
   • Avoid direct sunlight exposure on the camera.
   • Make sure the background remains stable and avoid reflective surfaces or objects (e.g., mirrors, glass, or shiny objects) in the area.
   • Maintain an adequate level of lighting. Prefer a cool light source (above 4500K) and avoid monochromatic lighting.

To access the ePokratis MedAiConnect application, devices must meet the following minimum operating system requirements:

• Android Devices: Android OS version 12 or later.
• iOS Devices: iOS version 16 or later.

The intellectual property rights of ePokratis MedAiConnect and the various elements contained in the Application, including, without limitation, written information, graphic design, designs, image and audio files, photographic designs, recordings, and, in general, any material accessible from the Application, are the intellectual property of TMA, who own these rights and have duly authorized their inclusion in the Application.

TMA has the exclusive right to exercise these intellectual property rights in any form, particularly the rights of reproduction, distribution, public communication, and transformation.

Any reproduction, transmission, adaptation, translation, modification, public communication, or any other operation related to the entirety or part of the content of the Application, in any form or by any means, electronic, mechanical, or other, is strictly prohibited without prior written authorization from TMA. Any violation of these rights may lead to corresponding civil or criminal proceedings, either judicially or extrajudicially.

Under no circumstances is ePokratis MedAiConnect intended for use by healthcare professionals to provide medical services to individual patients without a corresponding service agreement between the parties involved. Users of ePokratis MedAiConnect may only make private and personal use of the content of the Application. Any commercial or unlawful use of ePokratis MedAiConnect or any of its elements is strictly prohibited.

Users are not permitted, under any circumstances, to create links between any internet-accessible location and the Application without the prior express written consent of TMA.

TMA reserves the option to modify at any time and without prior notice the content of these General Terms of Use, the design, presentation, or configuration of the Application, and any or all services provided through the Application, and to add new Services. Users agree to periodically review these General Terms of Use to be informed of such updates. Navigation, as well as simple access to ePokratis MedAiConnect, implies acceptance of any modifications made. An updated version of the current General Terms of Use will be permanently available at https://dev.tma.gr/epokratis-terms-of-use/

These General Terms of Use are governed by Greek law. For any dispute arising from the contract or due to it, the Courts of Athens shall have exclusive jurisdiction.