Patient-Centric Digital Health

TMA and Ewave offer integrated patient-centric tools including medical CRM, online portals, mobile apps, and appointment scheduling to improve access, autonomy, and quality of care.

Enabling Access, Empowering Patients

Modern healthcare must meet growing expectations for accessibility, personalization, and convenience. TMA, in collaboration with Ewave, provides a comprehensive suite of patient-centric tools that promote autonomy, streamline communications, and reduce administrative workload. From real-time service requests to mobile-enabled appointments and online access to health records, patients gain more control over their care—while organizations benefit from improved efficiency and service quality.

EWAVE Medical CRMOrganized, Accessible, and Actionable Service Management

Our integrated medical CRM system gives patients and providers a centralized space to initiate, manage, and resolve service requests. Through pre-configured SLA tracking, every task—whether from a patient, provider, or administrative source—is managed within clear deadlines and priority levels.
Organizations benefit from reduced costs and operational overhead, eliminating the need for external CRM integrations. With built-in business process automation (BPM), repetitive tasks are completed automatically, minimizing delays and human error.
The CRM also supports communication via external channels such as WhatsApp and Facebook using business APIs, further enhancing the reach of your patient service tools.

Unified dashboards for staff to send and receive requests without switching systems

Direct patient access via the portal or mobile app to open, track, or edit requests

Task history saved within customer or provider profiles, including files and relevant metadata

Website Services

A Digital Front Door to Better Healthcare

A healthcare organization's website is often the first point of contact for potential and existing patients. TMA, using Ewave’s in-house graphic and content teams, helps healthcare providers create and maintain websites that:

Offer intuitive navigation and structured access to services

Provide self-service tools to reduce inbound support requests

Support patients in making informed decisions

EWAVE Website ServicesBenefits at a glance

Our goal is to ensure the digital presence reflects the organization’s quality of care while helping users find answers, schedule services, and access their medical information with minimal effort.

Patient Portals

Centralized Access to Services and Health Information

Ewave’s online patient portal is a cornerstone of the patient-centric model. It connects all system modules through real-time integrations, allowing patients to:

EWAVE Patient PortalsBenefits at a glance

The portal is fully compatible with third-party systems including EMRs, lab systems, and pharmacy platforms via HL7 or other supported protocols. This ensures consistency of information across all touchpoints and minimizes duplicate administrative work.

Book appointments using a smart search and scheduling interface

Access prescriptions via the pharmaceutical module, with options to request renewals or reprint

View lab results and diagnostic data through the test results module

Review past visit history through the medical history module

Make secure payments for services or premiums using integrated billing and payment providers

Mobile App

Patient Access Wherever They Are

With smartphone use surpassing desktop in most regions, the Ewave mobile app extends the same functionality of the online portal into the palm of the user’s hand. Patients can:

Schedule appointments, locate providers, and view available time slots

Make secure payments for premiums or services

Access lab results and prescription details

Review visit history and medical records made available by the organization

EWAVE Mobile AppBenefits at a glance

The app is fully integrated with the administrative and EMR systems, ensuring consistency across devices. It can also connect to third-party platforms such as laboratory or pharmacy management systems, offering a seamless experience regardless of backend configuration.
This mobile-first approach supports convenience, enhances engagement, and contributes to a more responsive healthcare journey.

Appointment Scheduling

Flexible, Policy-Driven Booking for All Channels

TMA’s appointment scheduling system, powered by Ewave, is built to meet the needs of both patients and clinics. The system allows:

EWAVE Appointment SchedulingBenefits at a glance

Each clinic or physician can tailor their availability and control access to their schedules. The system supports multi-calendar management, overrides, and live updates—ensuring clinic operations run efficiently and patients can find timely care.

Real-time online booking through the portal or mobile app

Central calendar management for clinics and physician offices

Customization of appointment types (in-person, virtual, phone, or home visits)

Integration with third-party systems via APIs

Policy enforcement for referrals, copays, or booking limits

Why TMA’s Patient-Centric Tools Matter

By adopting Ewave’s patient-centric modules, healthcare organizations place patients at the center of the organization’s operations, whether online, on the phone, or in person.