Which medical specialties are available through Dr TMA?
Dr TMA covers a broad spectrum of medical specialties, including cardiology, dermatology, neurology, pediatrics, orthopedics, and emergency medicine. Each specialty is staffed by certified professionals who are available 24/7 to ensure that you receive expert advice and care whenever you need it.
How can I access the multilingual services?
Our multilingual support is accessible through any communication with our call center. You can select your preferred language at the beginning of your call or through our online platform settings. Our team includes fluent speakers of 12 languages, ensuring that you receive care in the language you are most comfortable with, thereby improving the accuracy of consultations and patient satisfaction.
What are the options for medical transportation?
Transportation options are customized based on the patient’s medical condition, urgency, and geographical location. Options include ground ambulances for nearby facilities, air ambulances for faster transport over longer distances, and supervised commercial flights for non-critical situations. Our coordination team assists in determining the most appropriate mode of transport to ensure safe and timely delivery to medical facilities.
How do I use the symptom checker?
Our online symptom checker is user-friendly and can be accessed via our website or mobile app. Simply enter your symptoms into the designated fields, and the AI-driven tool will analyze your inputs using a vast medical database to suggest possible ailments. It also advises on whether you should seek immediate medical attention or schedule a consultation for further assessment.
Can I upgrade my subscription at any time?
Yes, you can upgrade your subscription at any time through your user dashboard. Upgrading provides access to additional features such as more in-depth consultations, a wider range of specialist services, and access to advanced diagnostic tools. Changes to your subscription will take effect from the next billing cycle.
What is included in the annual health check-up?
Your annual health check-up includes a comprehensive physical examination, a full panel of blood tests, recommended imaging studies like X-rays or MRIs if required, and screenings for common health conditions. Following the check-up, you'll have a detailed consultation to discuss the results and receive personalized health management plans.
How does the referral program work?
Our referral program rewards you for bringing new members to our services. Simply share your unique referral code with friends or family. When someone signs up with your code, they receive an initial discount on their subscription, and you receive a credit or discount on your next bill. It’s our way of saying thank you for helping to grow our community.
What should I do in an emergency?
In an emergency, immediately call our 24/7 support line or use the emergency call function on our app. This will connect you directly with our emergency response team, who will guide you through the necessary steps and coordinate rapid transport and care. For less urgent needs, the app can also guide you to schedule a more appropriate consultation time.